Terms & Conditions
Effective date: July 19, 2026
1. Using our services
These Terms apply when you use the Mile “I” Shipping website, customer account, shipping addresses, package processing, pickup or delivery services. By creating an account, submitting a pre-alert or sending a package to an assigned address, you agree to these Terms and the policies linked on this website.
2. Customer accounts
You must provide accurate information, protect your password, use your assigned customer code correctly and keep your contact details current. We may request reasonable information to verify an account, package, payment or collection.
3. Package information and declarations
You are responsible for accurate descriptions, values, invoices and permits. You must not knowingly send prohibited, unlawful, dangerous, counterfeit or improperly declared goods. We may inspect, hold, refuse, return or report a package when reasonably required for safety, carrier, customs or legal compliance.
4. Rates and final charges
Website rates and calculator results are estimates unless confirmed in writing. Final charges may depend on actual or dimensional weight, service type, package category, declared value, exchange rates, handling, customs duties and taxes, storage, delivery and third-party charges. The confirmed invoice is the amount due.
5. Payment and package release
Confirmed charges must be paid and verified before release unless an approved written arrangement applies. A transfer receipt or screenshot does not by itself prove cleared payment. Never send complete card details, PINs or CVV codes by email, WhatsApp or an ordinary form.
6. Transit and customs
Shipping and arrival dates are estimates. Weather, carriers, customs inspections, permits, missing invoices, operational interruptions and events outside reasonable control may cause delays. Customs duties, taxes and regulatory decisions are made by the relevant authorities.
7. Pickup and authorized representatives
A customer or an active authorized pickup person may collect an eligible package after identity, authorization, payment and package checks are completed. The customer must add the representative’s full legal name and TRN through the Customer Portal and revoke the authorization before release if it should no longer apply. We may refuse release where information does not match or suspicious activity is identified.
8. Delivery
Delivery is subject to service area, package eligibility, payment and scheduling. Customers must provide an accurate address and reachable telephone number. Redelivery or address-correction charges may apply only when clearly communicated and approved.
9. Storage and unclaimed packages
Any free-storage period, storage charge and notice deadline will be shown in the package notice or current published policy before it applies. We will use reasonable notice and follow applicable law before taking action on a long-term unclaimed package.
10. Loss, damage, delay and claims
Inspect packages at collection or delivery and report concerns promptly. Claims require reasonable supporting evidence such as the tracking number, purchase invoice, photographs, packaging and payment receipt. Claims are reviewed under the Claims Policy, applicable carrier terms, insurance and Jamaican law. Nothing in these Terms removes rights that cannot legally be excluded.
11. Account suspension or closure
We may suspend or close an account where reasonably required for fraud, impersonation, non-payment, prohibited goods, false declarations, security abuse, unlawful conduct or legal obligations. Closing an account ends website access but does not erase records that must be retained for open packages, payments, customs, claims, security or legal purposes.
12. Complaints and governing law
Contact us first so the matter can be investigated and assigned a reference. These Terms are governed by the laws of Jamaica. Nothing prevents a customer from using lawful consumer or regulatory complaint channels.
13. Contact
Mile “I” Shipping
Shop 1, 32 Federal Road, Spanish Town, Jamaica
(876) 323-5256
mile.i.shipping@gmail.com