Delivery Policy
Effective date: July 19, 2026
Availability
Delivery is available only for approved areas, package types, schedules and accounts. The fee and available window must be shown or confirmed before the request is accepted.
Customer responsibilities
Provide an accurate address, directions and reachable telephone number. Outstanding balances and package holds must be resolved before dispatch unless an approved arrangement applies.
Failed delivery
If delivery cannot be completed because the address is incorrect, the recipient is unavailable or the contact number cannot be reached, the package may be rescheduled or returned for collection. Any redelivery fee must be communicated before it applies.
Proof of delivery
Delivery is complete only after the approved recipient verification and proof-of-delivery process. Proof may include the delivery time, recipient name, signature or confirmation code, handled in accordance with the Privacy Policy.